Gong

We use Gong for every outgoing call either from Sales, Product or Customer Success. The main uses are:

• Recording the call and registering everything that was said for safekeeping and verifying after the call every action point that was agreed with our customers
• Reviewing the call as a team and individually to detect areas of improvement in the length of our monologues, the kind of questions we ask, how active our listening was, how much we could empathize with our customers, etc.

I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts to find key words or key points of discussion to follow up on. It was also a great place to know who was on the call and it was really helpful to be able to share a link instead of a downloaded recording or google drive file.

We use Gong to record our Sales and customer success include implementation process meetings, get insights about those meetings and sync them to other applications such as Salesforce.com and more.
Sales users can see their opportunity pipeline and AI insights about them

Gong is good to keep track of important conversations happening in your organization. We use Gong to keep product teams in the know of important account changes. We have our sales team using the product and it has been great to share snippets of those using our sales methodology and for keeping managers informed. It is common for us to share snippets with other internal users and our customers. It has been a bit clunky to learn and gain full adoption, but those who do state that they get a lot of value out of the automated notetaking and being able to see all the related account emails in one place. Deal boards are quite tough for our sales structure, but look as though they are a great fit for many SAAS companies.

Gong is our go-to for call recording on Zoom along with playback, sharing, call review, and pipeline analysis based on calls and emails. It provides analytics on stalled deals as well as hosting our training videos internally and allowing for collaborative call feedback and scoring. It has limitless storage and the recordings are great, transcriptions save time, and employees love the automated to-do lists. Update: The new AI notification flags they added are also amazingly helpful to our Sales and CS orgs.

Gong.io is used across our whole organization. It allows new employees to pick up our wording, best and worst-case practices without piling up on everyone's calendar. It allows team leads and managers to look at call data and pinpoint places to improve quickly. Most importantly, it allows reps to keep up with their pipeline and see where potential deals went. When it comes time to apply for a promotion, this is the resource that gets our employees there.

The main use case is customer call recording. We record all calls with customers with Gong and refer back to them regularly to review content and remember next steps. The calls are scraped and transcripted, which makes it very easy to hone in on specific points. Also, we frequently tag other employees for additional help.

We used it both to understand promises made during the sales process and to train CSMs on the conversations we were having with customers. It also has been helpful to recall promises made during calls during business reviews. The primary users were managers of CSMs in their effort to provide regular feedback and coaching to their CSMs by revisiting calls with them.

We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.

We use Gong to track key insights throughout our sales calls. It helps us identify how often we are referencing certain topics in won deals, # of contacts needed for a successful deal, and to exemplify how successful deals are ran. <br><br>The tool is also helpful for reviewing previous calls to better understand our customers use case and pain points. This ensures that we are able to continue focusing on those points throughout our future calls.

We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. We also use recorded calls in organized folders for training new team members.

I am a post-sale Account Manager and Gong is one of my favorite tools in our toolstack! It helps me improve how I talk to customers by analyzing my conversations and tracking key words and phrases that I should be saying to help convey value to customers, build relationships, and advance my deals. I work fully remotely, so Gong is SO helpful because I'm able to listen to my team members' calls to get best practices around how they're talking to their customers and I can easily copy and paste messaging that I want to use from the transcription that Gong provides (which is also great for taking any notes I missed from my own calls!). It's also integrated with our email client, so I'm able to easily see which customers I should be following up with based on calls we've had and emails I've received to help move my deals forward.

We utilize Gong weekly for call listening and live listening for our team. I typically listen to 5 calls per week and 3 live calls per week. It allows me to coach my team and live listen to important calls to ensure were not missing an opportunity for a sale.

We used Gong to record, transcribe, and give us deeper insights into sales calls and even internal meetings. Gong allowed us to review and train on prior sales calls and find the most important insights in those calls. Those insights allowed us to train for future calls and provide deeper value to prospects after demos.

Gong is used by three teams inside our org:

• Sales
• Deal tracking
• Warnings/Automations of deal issues
• Call review and feedback
• CS
• Renewal activity tracking
• Tracking on churn keywords
• Call review and feedback
• Extraction of Customer quotes
• People Ops
• Internal training videos

We're solving a lot of problems around not knowing what goes on inside every call across sales and cs. This lets us train as well as keep a smart "ear" inside all calls.

At Infor we used Gong for customer-facing meetings and would record and analyze a variety of different call types. Gong was the default video recording tool we used, alongside MS Teams. Gong was indespensable for pre-call preparation (quickly listening to previous calls), cross-team collaboration (sharing snippets with colleagues that couldn't attend the call), customer reminders (sending customers snippets of a demo or proposal), onboarding new reps (sharing gold-standard presentations or intros with new reps), manager coaching (managers listening and giving feedback to calls they couldn't attend) and self-improvement (listening to my own calls and analyzing the metrics). My "patience" metric continuously improved, so that was a healthy reminder to slow down and give customers more time to speak. I used Gong on nearly a daily basis, and it was an invaluable tool, one that I'll always speak highly of and look forward to using again at another company.

We use Gong to record all of our customer and prospect calls. It's so helpful to not have to furiously take notes in all my calls. It's a must have for me as a seller for prospect conversations and to manage my existing customer accounts! It's great for getting coaching from my manager, sharing product feedback/voice of the customer with our product team, and quickly getting up to speed when transitioning accounts or opportunities, or old closed lost opps.

I use Gong for call recording, call analytics, note taking, thematic analysis, pipeline review, and more. The main thing I use Gong for is call recordings and note taking. It allows me to spend more time face to face with the customer, and listen to the call later for notes. From there, I share the recording with the prospect for them to have. I also use Gong for pipeline management

Gong genuinely helps me grow as a Customer Success Professional in so many ways. The tips and tricks I have taken away from replaying business videos have helped me tailor my approach to meetings. The ability to refer back to meeting notes (and pick out key moments) are tremendously usual when researching client solutions. The non-invasive, but important prompts to follow up with my clients keep me on point and help me foster trust in my business relationships. Customer Success relies heavily on retention and the basis for retention is trust. I highly recommend integrating Gong into your #techstack to all virtual-client facing professionals.

Being able to listen and analyze my team’s calls so I can coach them to have more effective client conversations. I can also see how often they’re having calls, the call duration. Lastly, I’m able to refer back to the calls, watch the video, and read the transcript.

We use Gong to record and transcribe Sales calls , as well as help with follow up tasks, and deal pipeline/forecast tracking. Gong has a wealth of features that enables me to go back and review what I said on a call, what the prospect said, what I need to do in order to follow up effectively/action items, and more. It helps us track key questions and phrases said during each stage of the sales process to improve our discovery framework.

It is being used by departments. It helps sales to stay organized while giving the higher-ups access to not only our deals but visibility into our progress.

We use Gong to help us improve on the phones when talking to prospects and also to help us prep for upcoming calls. It allows us to go in to review our performance. We can see areas we did well and areas for improvement. As well as review the information to make sure we didn't miss anything in our call notes for the next person to review.

Well, to start with, I use the call recordings to share with my customer, snippets, and transcripts. I also use it to understand the matrices of the call and learn what I could've done better. On the other hand, I also use it to ensure my notes are up to date and the reminders for deals at risk is a terrific feature Gong has to offer.